Support
How can we help?
Documentation, installation help, answers to common questions and a direct line to the MKTAIS team.
Documentation
Guides & downloads
Product manuals, templates and presets are published on each product page.
Product support
Installing Serpentyna in MetaTrader 5
The standard installation path for indicators bought on MQL5 Market.
- Purchase on MQL5 Market
Buy Serpentyna on its MQL5 Market page while logged in to your MQL5 account.
- Log in inside MetaTrader 5
Tools → Options → Community: enter the same MQL5 account.
- Install from the Market tab
Toolbox → Market → Purchased → Install.
- Attach to a chart
Navigator → Indicators → Market → drag Serpentyna onto the chart.
- Load template or preset
Optional: apply the MKTAIS template or a preset (available at release).
When contacting support, please include
- Product name and version
- MetaTrader 5 build (Help → About)
- Symbol and timeframe where the issue occurs
- A screenshot and the Experts/Journal log if relevant
Support email: support@mktais.com
FAQ
Frequently asked questions
How do I install an indicator bought on MQL5 Market?
Log in to your MQL5 account in MetaTrader 5 (Tools → Options → Community), open the Market tab in the Toolbox window, go to Purchased and click Install. The indicator then appears in the Navigator under Indicators → Market.
How do I add the indicator to a chart?
Open the Navigator (Ctrl+N), expand Indicators → Market, and drag the indicator onto the chart — or double-click it. Adjust inputs in the dialog that opens and confirm with OK.
How do I load a chart template or preset?
Templates (.tpl): right-click the chart → Templates → Load Template. Presets (.set): open the indicator's properties, go to the Inputs tab and click Load. Serpentyna templates and presets will be published at release.
The indicator does not appear in the Navigator.
Right-click inside the Navigator and choose Refresh, or restart the terminal. Make sure you are logged in with the same MQL5 account used for the purchase.
Can I use Serpentyna on more than one computer?
For MQL5 Market purchases, activations are governed by MQL5 Market rules and are shown on the product's MQL5 page. Details will be confirmed at release.
Do you provide trading advice or signals?
No. MKTAIS provides software support only. We cannot give personal financial advice or tell you when to buy or sell.
Contact
Send us a message
Questions about products, licences, documentation or partnerships.
- General enquiriescontact@mktais.com
- Product supportsupport@mktais.com
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